Retail returns to default settings as the Covid online bubble bursts
With online sales falling to their lowest level since March 2020, Shopify and Amazon have shed staff in a reset to the pre-Covid era. ParcelHero asks if e-commerce is the…
How Consumers Are Shaping The New Era of Delivery
The number of parcels shipped worldwide grew by a whopping 27 percent in 2020 as more than 131 billion parcels found their way to the consumer. Retailers across all sectors…
75% of consumers stop purchasing from a retailer due to delivery miscommunications
Research reveals UK delivery customer experience epidemic, with retailers losing customers due to poor post-purchase and delivery tracking communications 71% of consumers had to contact customer services up to three…
Royal Mail delivers flowers seven days a week for Bloom & Wild
Bloom & Wild is one of the first retailers to sign up to Royal Mail’s Sunday delivery service, announced earlier in the year. The introduction of a commercial, seven-day parcel…
Keeping Shoppers Sweet Will Boost Checkout Conversion Rates
Natasha Jones is European Channel Manager for SmartFreight, a leading supplier of shipping software solutions. If you thought ecommerce held all the aces in the retail pack, think again. You…
Closing the Gap on the Returns Experience
Why Getting Parcel Returns Right Has a Direct Impact on Customer Purchase Decisions and Loyalty The eCommerce market is growing, with more shoppers choosing to buy online over shopping in…
Why delivery needs to become your next USP
If there’s one thing the Amazon Prime model of business has taught us, it’s that convenience matters. People don’t buy from Amazon just for the product mix; often sector specific…
SME Online Retailers Express Confidence For 2020 And Beyond, Says Royal Mail
Seven in ten (70 per cent) UK SME online retailers are confident that their sales will increase in 2020, according to a study commissioned by Royal Mail. Among the main…
NetDespatch UK Delivery report exposes same-day delivery myth
Just 3% of consumers want same-day delivery and delivery-to-home remains the preferred option despite self-service alternatives offered by suppliers NetDespatch, the leading SaaS parcel data management platform for postal and…
ScS invests in Paragon’s ePOD software for consistent brand experience
ScS, the home furnishings retailer specialising in sofas, carpets, flooring and furniture, has enhanced its customer experience by adopting Paragon’s fleXipod electronic proof of delivery (ePOD) software. The solution has…